ERP System Design, Study & GAP Analysis for a Large Distributor of Pharmaceutical & Health Care Products in OMAN

Company’s current systems were not able to match the scale and complexity of its operations which had multiple departments and business verticals
Significant manual processes was impacting operational speed and efficiencies
Lack of self-service capabilities for end-users due to limitations in the legacy system thereby increased dependency in the IT team for requisite information, reports from the ERP
Bottlenecks caused in business processes due to ERP which significantly impacted critical operations like dispatch & tracking of shipments to customers.
Inability to get timely information about operations due to performance issues in ERP
Inadequate system controls leading to cash flow issues.
Company was in a dilemma in evaluating whether to continue with Legacy ERP system with a major overhaul or implement a new ERP like SAP or Oracle

We performed a thorough evaluation of the current systems design vis-à-vis complexity and scale of operations.
Based on the business understanding, systems walk-through GAP analysis was performed for AS-IS and TO-BE processes.
Recommended the following:
- Dispense with the legacy system & replace with a robust ERP – SAP or Oracle
- Implement missing systems & strengthen inadequate systems either as part of the core ERP or with good bolt-on solutions
- Changes in the business processes to bring remove redundancy & to align with usage of the ERP in efficient way
Drove the entire engagement as a Program, covering planning, execution, co-ordination with all stakeholders and ensuring timeliness.

Recommendations and roadmap to build a robust integrated ERP Solution to address all business needs, processes, reporting, controls and validations thus improving operational efficiencies
We identified scope to reduce the manual process by 60% & manual records by 85%
Our work helped in identifying Significant System & Process Gaps for management analysis & evaluation which was critical for further implementation of the Project.