Transformation – Dealers Claim Process
Challenge
- High cost of Management of Dealers Claim Process that involves around 5000 claims per month needing 35 FTEs
- High TAT (of 45 days) for Claim processing
- High risk of human error due to manual process
Recommended Solution
- Thorough study of as-is process to indetify risks and inefficiencies
- Stakeholder and what-if analysis to understand control gaps and areas of improvement
- Recommended redesigned process leveraging web-based automation solution addressing key risks and areas of inefficiencies
Benefits
- Potential for cost saving of INR 75 lakhs to 100 lakhs
- Potential for reduction of TAT by 70%
- Complete paper – less claim process
- Improved Dealer satisfaction index due to faster & hassle-free claim settlement
