Margin Improvement in Professional Services
Challenge
- Increasing cost of delivery
- Competition pressure pushing price down
- Overall rapid margin shrinkage
How we helped
- RACI developed to draw clarity among service lines.
- Detailed breakdown of process in to steps to identify improvement opportunity.
- Opportunities identified for standardization, automation, redundancies.
- Metrics set for productivity and headcount planning linked to productivity.
- Set up project team for governance.
Benefits
- Bottom line savings estimated and made part of objectives.
- Step-by-step implementation plan deployed.
- Periodic monitoring and reporting mechanism instituted.
