Margin Improvement in Professional Services


  • Increasing cost of delivery
  • Competition pressure pushing price down
  • Overall rapid margin shrinkage

How we helped

  • RACI developed to draw clarity among service lines.
  • Detailed breakdown of process in to steps to identify improvement opportunity.
  • Opportunities identified for standardization, automation, redundancies.
  • Metrics set for productivity and headcount planning linked to productivity.
  • Set up project team for governance.


  • Bottom line savings estimated and made part of objectives.
  • Step-by-step implementation plan deployed.
  • Periodic monitoring and reporting mechanism instituted.